Need to make a claim?

Check out our claim tips to get you started

In case of an emergency

Please follow the advice of emergency services, government and health authorities.

Critical assistance

State Emergency Services (SES) 132 500

Emergencies only

Policy, Fire or Ambulance 000

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Severe weather/events useful information

Claims FAQs

Here you will find some of our most frequently asked questions

Storm cloud with lightning and rain
Storm cloud with lightning and rain

Storm related claims

Get more info on storm related claims
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Fire flame

Fire related claims

Get more info on fire related claims

What are you covered for

You can log in and view your policy details in myRAC

Cover is issued by RAC Insurance Pty Limited. Our products are developed and distributed for appropriate target markets in accordance with our policy. Benefits are subject to policy conditions and PED Guide. Before you make a decision, please check the PDS and TMD to see if the policy is right for you.

 

Contact us

  • Call our Perth Claim office on 13 17 03
  • Monday to Friday: 7am to 8:30pm 
  • Weekends and public holidays: 8:30am to 5pm
  • If you are in immediate danger please call 000

Documentation

If you have been asked to submit documentation to support your claim, you can choose one of the following: 

  • Login to myRAC and upload your documents
  • Email: claims@rac.com.au 
  • Mail: RAC Claims, GPO Box C140, Perth WA 6839

Remember to clearly indicate your claim number in the subject of your email and on your documents.