Top FAQs
Some of your questions might already be answered
During the account set up (registration) process, we will send a verification email to the email address you supply which should be opened and the "Verify now" button clicked, as confirmation that you own the email address.
You can claim online for your storm damaged fence 24/7. Once you’ve lodged a claim and we’ve approved it, we’ll arrange settlement so you can organise a repair or replacement. You’ll need to discuss repair or replacement options with your neighbour if you share a fence with them.
The excess is the amount you need to pay towards settlement of any claim.
The amount and types of excesses that apply to your policy are shown on your schedule. You can also find your excesses if you view your policy online. Refer to the Premium Excess and Discount (PED) Guide for more information.
You may need to pay more than one type of excess.
If you have comprehensive car insurance, you can claim online 24/7 for your damaged windscreen or window glass or call us on 13 17 03.
There’s no excess for repairs. If your windscreen or window glass needs to be replaced and we accept your claim, an excess of $150 will apply.
Refer to our Premium, Excess and Discount (PED) Guide for more information.
If you have an overseas medical emergency, our Emergency Medical Assistance team is available 24 hours a day, 365 days a year to take your call.
+61 2 8055 1697 (reverse charges from the overseas operator).
Claims can be lodged either online, by phone, or by email. If lodging by phone or email the applicable claim form will be provided for completion together with details of the documentation that needs to be provided.
