Your claims checklist
For all claims, evidence of the medical condition treated, incident or loss must be supported by the relevant documentation e.g.
You may need:
- Police report
- Medical report
- Receipts
- Proof of ownership
If you can't provide relevant documentation, then we may reduce or refuse to pay your claim. Full details should be submitted within 30 days of your return.
Make your claim
Online
Available 24/7 Fastest way to claim
We'll contact you to advise next steps
Post
You can post your claims documents to: RAC Travel Insurance Claims C/- TMNFA GPO Box 4616 Sydney 2001
Claim forms
Please fill out the claim form registration that is required for all claims.
Claim Form Registration (PDF 498KB)
Now choose the section of the policy you are claiming under:
Cancellations Fees & Lost Deposits (PDF 736KB)
Delayed Luggage (PDF 823KB)
Emergency Expenses & Travel Delay (PDF 606KB)
Lost/Stolen/Damaged Luggage & Personal Money (PDF 658KB)
Ski and Winter Sports Option (PDF 613KB)
Overseas Medical, Dental and/or Hospitalisation (PDF 729KB)
Medical Certificate (PDF 598KB)
Travel Agent Form for Cancellation (PDF 614KB)
Please note
If you purchased your travel insurance policy prior to 8 July 2016, please contact us on 1300 655 179 for more information on how to make a claim.
Travel insurance claims FAQs
If you have an overseas medical emergency, our Emergency Medical Assistance team is available 24 hours a day, 365 days a year to take your call.
+61 2 8055 1697 (reverse charges from the overseas operator).
All of RAC's Travel Insurance International policies provide 24-hour medical emergency assistance and unlimited reasonable overseas medical treatment (conditions, sub-limits and exclusions apply). We offer a number of policy options with varying benefits and limits for both International travel and Domestic travel, as well as a domestic rental car excess only policy. The policy also covers your listed Dependents such as children, grandchildren, step-children and foster children at no extra cost, provided they are travelling with you, are up to the age of 25, are financially dependent on their parents or grandparents, are not working full time, and do not require medical assessment. Please refer to the table of benefits in the Product Disclosure Statement for further details.
We will cover a variety of sports and activities in your travel insurance policy. Most amateur sporting and adventure activities are covered at no extra cost. There are some sports that have conditions of cover and some that we do not cover at all.
Whatever sport or activity you choose to do, it is a condition of cover that you act in a responsible way to protect yourself. Check which activities are covered check the Product Disclosure Statement or click the link below.
This section outlines those Medical Conditions automatically included, where You, at the Relevant Time:
- have not required hospitalisation or treatment (where treatment does not include an annual or routine medical check-up, blood testing or a visit to a medical practitioner to obtain a regular prescription) by any Treating Doctor within the last 24 months (unless a different time-period is specifically listed in the list below) for the Medical Condition;
- are not awaiting the outcome of any investigation, tests, surgery or other treatment for the Medical Condition; and
- meet any additional criteria set out in the Medical Conditions we automatically cover list below.
If the criteria above are satisfied, cover is automatically included for the following Medical Conditions:
- Acne
- Allergies limited to Rhinitis, Chronic Sinusitis, Eczema, Food Intolerance, Hay Fever, however this excludes any Anaphylaxis as part of any such condition
- Asthma providing You:
- have no other lung disease; and
- are less than 60 years of age at the time You purchase the policy
- Bell's Palsy
- Benign Positional Vertigo
- Bunions
- Carpal Tunnel Syndrome
- Cataracts
- Coeliac Disease
- Congenital Blindness
- Congenital Deafness
- Diabetes Mellitus (Type I) providing You:
- were diagnosed over 24 months ago; and
- have no eye, kidney, nerve or vascular complications; and
- do not suffer from a known cardiovascular disease, hypertension, or hypercholesterolemia; and
- are under 50 years of age at the date of policy purchase
- Diabetes Mellitus (Type II) providing You:
- were diagnosed over 24 months ago; and
- have no eye, kidney, nerve or vascular complications; and
- do not suffer from a known cardiovascular disease, hypertension, or hypercholesterolemia; and
- are under 50 years of age at the date of policy purchase
- Dry Eye Syndrome
- Epilepsy providing:
- there has been no change to Your medication regime in the past 24 months; and
- You are on no more than one anticonvulsant medication
- Gastric reflux
- Gastric/Peptic ulcer
- Glaucoma
- Gout
- Graves' Disease
- Hiatus Hernia
- Hip/Knee replacement if performed more than 24 months ago but less than 10 years ago
- Hypercholesterolemia (High Cholesterol) providing You do not also suffer from a known cardiovascular disease and/or Diabetes
- Hyperlipidaemia (High Blood Lipids) providing You do not also suffer from a known cardiovascular disease and/or Diabetes
- Hypertension (High Blood Pressure) providing You do not also suffer from a known cardiovascular disease and/or Diabetes
- Hypothyroidism, including Hashimoto’s Disease
- Incontinence
- Insulin Resistance
- Macular Degeneration
- Meniere's Disease
- Migraine
- Nocturnal cramps
- Plantar Fasciitis
- Raynaud's Disease
- Sleep Apnoea
- Solar Keratosis
- Trigeminal Neuralgia
- Trigger Finger
If You require cover for Medical Conditions that are not automatically covered above, You may apply for additional cover for that condition.
If your condition meets the automatically covered conditions criteria, there is nothing further you need to do in order to be covered for that condition.
If your condition does not meet the automatically covered conditions criteria, and you want cover for this, you must complete a medical assessment to assess whether we can accept this risk and what, if any additional premium is payable by you, to have that condition specified on your policy.
Please also read the “General Exclusions” section of the Product Disclosure Statement.
More information
View the relevant Product Disclosure Statement (PDS) for more information about this cover.
This product is issued by Tokio Marine & Nichido Fire Insurance Co., Ltd (ABN 80 000 438 291 AFSL 246548).