Get ready to claim
You may need:
- Your policy number or address and personal details.
- Incident details (when and what happened).
- Details of your building or contents which were lost or damaged.
Make your claim
Storm claims online
Available 24/7 Fastest way to claim Claim for storm damage on your building, contents and fence
Storm claim onlineOver the phone
Weekdays: 7am to 8:30pm Weekends: 8:30am to 5pm
After hoursWe can arrange emergency repairs or assistance depending on your policy and level of cover.
In person
Claim at our West Perth, Dianella or Carousel member service centres.
Leave your claim with us
We’ll take care of your claim
Our local claims team will review your claim and will let you know the next steps. We’ll keep you informed about any excess you may need to pay and whether we need to get your property assessed first.
Landlord’s insurance claims FAQs
Landlord’s insurance does not cover the contents owned by your tenants, your tenants may wish to take out their own insurance, such as our basic contents insurance to cover to their personal belongings.
Loss of rent is covered for up to twelve months if the building becomes uninhabitable as a result of an insured event. All of the following conditions apply:
- Your building is tenanted pursuant to a current rental agreement at the time of the insured event;
- The building is being repaired or rebuilt and is uninhabitable, as a result of an insured event; and
- We believe the time to repair or rebuild the building is reasonable.
We do not cover loss of rent under this additional benefit, if at the time of the insured event there was no tenant living in the building under a current rental agreement.
We will calculate the loss of rent by reference to the rent amount under the rental agreement that was in place at the time of the insured event.
Check the PDS for full details.
We provide cover for loss of rent where a tenant defaults, after 4 weeks, for up to 12 weeks rent to a maximum of $3000.
To claim under this insured event, you must also have a current valid written rental agreement that states:
- The term of the rental period;
- The amount of rent payable by the tenant; and
- The amount of bond payable by the tenant.
Check the PDS for full details.
More information
View the relevant Product Disclosure Statement (PDS) and Premium, Excess and Discount Guide (PED) for more information about this cover.
These products are issued by RAC Insurance Pty Ltd.