- Stay safe
Make sure you and your family are safely off the road. For emergency help or if anyone is injured, call 000.
You must also immediately report any theft, attempted theft or malicious damage to the police.
- Get the details
It could be quicker quicker and easier if you have following information when making a claim:- Other drivers – name, contact details and insurance details.
- Witnesses – name and contact details, as well as any dash cam footage.
- Other vehicles – registration, make and model.
- If you need to get your caravan or trailer towed
If your caravan or trailer is damaged or unsafe, we'll pay the reasonable cost of towing it to an approved repairer or a safe location.
If it’s not covered under your policy you get your vehicle towed but you’ll need to cover the cost. Call us on 13 17 03.
Get ready to claim
You may need:
- Your policy number or rego.
- Incident details (when, where and what happened).
- Contact details of anyone involved, including witnesses.
- Rego numbers of any other vehicles involved.
Make your claim
Over the phone
Weekdays: 7am to 8:30pm Weekends: 8:30am to 5pm
After hoursWe can arrange emergency repairs or towing depending on your policy and cover.
In person
Claim at our West Perth, Dianella or Carousel member service centres.
Leave your claim with us
We’ll take care of your claim
Our local claims team will review your claim and will let you know the next steps. We’ll keep you informed about any excess you may need to pay and whether we need to get your property assessed first.
Caravan and trailer insurance claims FAQs
We will pay up to $2000 to replace the keys and locks to your caravan or your trailer when you have been permanently deprived of your keys because they have been lost or stolen. Please contact us on 13 17 03 and we will advise of the process for key/lock replacement.
If your caravan has been deemed a total loss and it is still under finance, we’ll pay the amount owing to your financier first and you will receive payment for any remaining amount less deductions as stated in your Product Disclosure Statement.
More information
View the relevant Product Disclosure Statement (PDS) and Premium, Excess and Discount Guide (PED) for more information about this cover.
These products are issued by RAC Insurance Pty Ltd.
